Our Values

Integrity

We earn trust by keeping our commitments. We display this by:

• Making realistic commitments and living up to them
• Building trust through open and honest communication
• Being accountable for the efficient and effective use of our resources

Customer Focus

We look to the customer as the driving force for what we do. We display this by:

• Recognizing that our customers are both internal and external to CCLA
• Soliciting customer input on matters important to the development and delivery of our products and services
• Providing timely, reliable, and consistent support to our customers
• Providing a voice for customer needs in a variety of settings

Excellence by Design

We maintain quality by choosing the right things to do and taking the time to do them right. We display this by:

• Carefully identifying needs and opportunities
• Researching, designing, and planning before we take action
• Thoroughly testing products and services prior to release
• Following CCLA planning and implementation processes while allowing for flexibility and new ideas
• Seeking customer feedback through the product life cycle

Teamwork

We believe the whole is greater than the sum of its parts; therefore, we ensure success through collaborative decision-making and action. We display this by:

• Relying upon collaborative decision-making to develop and maintain quality products and services
• Creating teams from all areas of the organization in order to draw upon diverse skills and expertise
• Empowering teams to be responsible and accountable for meeting CCLA commitments
• Maintaining a collegial and courteous work environment that respects each person's contributions

Leadership Through Learning and Innovation

We frame and promote a vision of the future by actively exploring technologies at local, national and international levels. We display this by:

• Maintaining an environment that encourages innovation and creativity
• Seeking innovative approaches to improve CCLA products and services
• Supporting continuous learning opportunities for our staff as a source of productivity, individual growth and innovation
• Providing staff with opportunities to assume leadership roles
• Sharing knowledge and insight with stakeholders and customers to facilitate planning and direction

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