Our Quality Policy

The College Center for Library Automation (CCLA) is a dynamic, team-based group of library and technology professionals dedicated to enhancing the library and learning experience of Florida's college students, staff, and faculty.

CCLA strives to conduct its business with a total commitment to our customers and their requirements. We define quality as conformance to our customers' needs, both internal and external; and conformance to all quality requirements.

We are dedicated to achieving the highest degree of customer (internal and external) satisfaction by:

1. Knowing who our customers are and what they want;
2. Understanding the requirements of our jobs and the systems that support us;
3. Making continuous improvement a part of every day and every job;
4. Ensuring that our Policy and documented procedures reflect what we actually do; and
5. Following appropriate industry best practices.